Frequently Asked Questions

Browse our collection, add items to your bag, click "Proceed to Checkout", fill in your delivery details, choose your payment method (UPI or COD), and place your order. You'll receive a confirmation email immediately.

We accept UPI payments (Google Pay, PhonePe, Paytm, BHIM, and any other UPI app) and Cash on Delivery (COD). COD orders carry a ₹49 handling fee.

Yes. All UPI payments are processed through our PCI-DSS compliant payment partner, MMADPay. We do not store any card numbers, UPI PINs, or banking credentials. Our website uses HTTPS encryption throughout.

Yes! Enter your promo code at checkout. Try WELCOME10 for 10% off your first order (above ₹499), FLAT100 for ₹100 off (above ₹999), or CRAFTED15 for 15% off (above ₹1499).

Yes, before the order is shipped. Contact us immediately at support@craftedfabrics.shop or +91 74006 49227. Once shipped, you may return the item after delivery.

Standard delivery is 5-9 business days from order confirmation. Metro cities receive in 4-6 days, while remote areas may take up to 12 days. You'll receive a tracking link once shipped.

Shipping is ₹79 for orders below ₹999, and FREE for orders ₹999 and above. COD orders carry an additional ₹49 handling fee.

Visit craftedfabrics.shop/track-order.php and enter your order number. You'll also receive a tracking link via email once your order ships.

Currently we ship only within India. International shipping is planned for the future — write to us if you'd like to be notified.

Our courier partners typically attempt delivery 2-3 times. You can also contact the courier directly using the tracking link to reschedule a convenient time.

We offer a 7-day return window from delivery. Items must be unused, unwashed, with original tags and packaging. See our full Refund & Returns Policy for details.

Email support@craftedfabrics.shop within 7 days of delivery with your order number, product details, and reason. We'll respond within 24-48 hours with pickup details.

Once we receive and inspect the returned item, refunds are processed within 7-10 business days to your original payment method. UPI refunds are typically faster (5-7 days).

Contact us within 48 hours of delivery with clear photos. We'll arrange a free reverse pickup and issue a full refund or replacement at no cost to you.

Yes, subject to availability and within the 7-day return window. Email us your order number and the requested size and we'll initiate the exchange.

Each product page includes a detailed size chart with measurements. We recommend taking your body measurements and comparing them with the size chart. If unsure, contact our support team for personalised guidance.

We make every effort to display colours accurately. However, slight variations may occur due to monitor settings, lighting, or fabric texture. If you receive a significantly different colour, please contact us within 48 hours.

Popular items are restocked when possible. Sold-out products may or may not be restocked depending on availability with our suppliers. You can subscribe to our newsletter to get notified about restocks and new arrivals.

Yes — for bulk orders or wholesale inquiries, please email support@craftedfabrics.shop with your requirements and we'll get back to you with pricing.

No. You can place orders as a guest by providing your delivery details at checkout. Your order can be tracked using the order number sent to your email.

We comply with the Digital Personal Data Protection (DPDP) Act 2023. Read our full Privacy Policy for details on how we collect, use, and protect your data.

Email grievance@craftedfabrics.shop with the subject "Data Deletion Request" and we'll process it within 30 days, subject to legal retention requirements.